FAQ

FREQUENTLY ASKED QUESTIONS

What kind of hair is this?
• 100% Remy human hair, cuticle aligned for a natural look and long wear.

How many bundles do I need?
• 10–16" = 2–3 bundles
• 18–22" = 3 bundles
• 24"+ = 4 bundles
(Adjust based on density and head size.)

Can I dye or tone the hair?
• Yes. We recommend professional coloring. Always do a strand test and use bond-protecting treatments.

Can I use heat tools?
• Yes. Use a heat protectant and keep tools ≤ 400°F (204°C). Limit daily high heat for longevity.

How long will my extensions last?
• With proper care, 6–12+ months for bundles/closures; frontal lifespans are shorter due to lace wear.

What textures do you offer?
• Straight, Body Wave, Deep Wave, Kinky Curly; HD/Transparent lace closures and frontals.

How long does processing and shipping take?
• Processing: Same-day dispatch by 2 PM PT (Mon–Fri) or next business day.
• Shipping (U.S.): 2–5 business days depending on carrier/service.
• International: 5–10+ business days (customs may add time).
(High-volume sales/holidays may extend processing slightly.)

What payment methods do you accept?
• Major cards, Shop Pay, Apple Pay, PayPal. Buy now, pay later via Shop Pay Installments (where available).

What is your return policy?
• Unused, unopened hair (original ties/packaging, lace uncut) may be returned within 14 days of delivery.
• For hygiene and quality control, opened/installed hair cannot be returned.
• Start a return via our Contact page.

How do I track my order?
• You’ll receive a tracking email/SMS when your order ships. Check spam if you don’t see it.

Can I change/cancel my order?
• We can accommodate changes/cancellations within 1 hour of purchase during business hours if the order hasn’t shipped yet.